FAQs

Frequently Asked Questions

1. How can I place an order?
You can place an order by selecting your product, choosing the shade or variant, adding it to cart, and completing checkout.

2. Do you offer Cash on Delivery?
Yes, Cash on Delivery is available on eligible orders.

3. How long does delivery take?
Delivery usually takes 3–5 working days, depending on your city and courier service.

4. Are the products original?
We aim to provide trusted and quality beauty products from known brands.

5. Can I return or exchange a product?
Returns or exchanges are accepted only if the product is damaged, incorrect, or unopened, according to our return policy.

6. What should I do if I receive the wrong product?
Please contact us with your order number and product pictures within 24 hours of delivery.

7. How can I contact support?
You can contact us through email or WhatsApp mentioned on our Contact Us page.

8. Can I cancel my order?
Orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.